Our experience with renting a car at this facility was excellent! We've been coming here for a few years now and we never leave disappointed! All of the staff that work here are extremely professional and friendly and always make you feel welcome! We've rented from other companies, but none of them come close to the customer service that we receive here at Enterprise in Alhambra! :):):)
Customer service at this location just gets better and better.
I never imagined that going to a car rental agency would be so much fun butt over here in Alhambra California that this Enterprise is one of the best car rentals I've ever been to customer service is excellent the cars are always running good everything is this excellent and I'm and I'm proud to be a customer there and I will advise anybody to go over there and rent their cars the greatest place
Excellent customer service, unfailingly friendly. Cars are generally pretty new and clean. After I had to wait half an hour to get the car I had reserved, they offered to give me $10 off. They don't always offer to do this though, and you will almost always need to wait quite a bit to pick up, and also to return, so you need to bargain hard.
Relied on them for a car while my car gets repaired. Went for their $279 weekly "special" , had the car for 2 weeks and ended up paying $640 PER WEEK!! How this is at all legal is beyond me. Just another criminal corporation that I will never be doing business with again. Gotta love the American way...."steal your money so I don't have to work for it."
I've also reserved a car 2 days in advance only to find out as I was about to pick it up that it wasn't available. Instead they offered a free upgrade, but were charging more for insurance since it was a larger car. Recognizing this as a subtle form of upsell, I insisted on the old rate, which I eventually got.
It is beyond me why customers reserve vehicles, when you go to pick them up they take over an hour to help you and get you out the door. This is particularly upsetting when you are renting on a Saturday and wanting to return the same day and they are only open until 1:00 pm. I asked the inside staff "is the vehicle ready, if so why is it taking so long to complete this process? Response from each staff "we have a list", what the heck does that tell you, fine if there is a list but you need to be expedient, this is rediculous. I explained to them that they need to revisit their customer service and the "Assistant Manager" stated "we are customer service oriented and we take our time with each customer", I responded "expedient service is also considered customer service", to which he had no response. I told him I was in a hurry since I only had a few hours left and yet he still he took his own sweet time and tried to upsell me on insurance even when I told him no 3 times, this of course took more time! Then instead of having a vehicle moved which was blocking the vehicle I was renting he had me wait again for another staff to move the vehicle. Then to top it off, there were emptied water bottle all around the vehicle which I was stepping on in order to do the walk around and his response was "the guys take their breaks here", then he opens the truck and of course more bottles which of course he repeats the same response. The final disappointment was of course very little gas in the tank so I now needed to take the time to get gas and lastly the inside of the utility vehicle smelled like pot..............guess the guys take their breaks in there too! Not at all happy with Enterprises customer service and the fact that they do not respect their customers time and NEVER SAID "I am so sorry this process is taking too long I will do my best to get you along quickly". I think you need to revamp your process and retrain your staff.
Enterprise Rent A Car is a US Car Rental based in Alhambra, California. Enterprise Rent A Car is located at 1300 W Main St, Alhambra, CA 91801, USA.
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